NAPA Auto Parts - Genuine Parts Company

Reviews about NAPA Auto Parts - Genuine Parts Company

• Elimar Medina

  Aug, 12 2018
  ★ ★ ★ ★ ★
  Good customer service. Needed an alternator 2 weeks ago because mine broke. When I called, I explained that mine was under warranty because I had bought it from a NAPA location in DE back in 2012. Also explained that, my husband had not removed the damaged one. I asked if I could pay full price and get my money back once I've returned the core. They said yes. Came back today with the core and got a full refund with no trouble! Thanks Steve!!!
• Alison Sodders

  Aug, 05 2018
  ★ ☆ ☆ ☆ ☆
  Terrible customer service. I was not greeted when I walked in...only stared at. Then, one of the guys told me the other guy could help me so I walked to the other counter. I asked to have my check engine light checked and they said they didn't do that there. Very unpleasant experience.

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